Refund policy

Return & Refund Policy

Last Updated: August 31, 2026

Thank you for shopping with Confidour.com.

We want every order to reach you safely and in excellent condition. If there is an issue with your order, please contact us as soon as possible so our team can review and assist you.

By placing an order with Confidour.com, you agree to the terms outlined in this Return & Refund Policy.

1. Return Eligibility

We may accept a return or replacement request if:

  • You received the wrong product.

  • You received a product that is damaged during delivery.

  • The product has a manufacturing or packaging defect.

  • Your order is incomplete or an item is missing.

  • We have specifically approved the return or replacement before the product is sent back.

To be eligible, you must contact us within 7 days of receiving your order.

Products returned without prior approval from Confidour may not be accepted.

2. Condition of Returned Products

For a return to be considered, the product should:

  • Be unused or only minimally used where necessary to demonstrate the reported issue.

  • Be in its original packaging where possible.

  • Include the original bottle and packaging.

  • Not have been intentionally damaged, altered, refilled, or tampered with.

  • Be returned with the relevant order information.

For hygiene, quality-control, and resale reasons, we reserve the right to reject returns where the product has been substantially used, damaged, altered, or tampered with.

3. Wrong or Incorrect Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

We may ask you to provide photographs or a short video showing:

  • The product received

  • The product packaging

  • The shipping label

  • Your order information

After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.

4. Damaged Products

If your package arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please keep the original packaging and provide clear photographs or videos showing the damage.

If the damage is verified, Confidour may offer a replacement or another appropriate resolution depending on the circumstances.

5. Manufacturing or Product Defects

If you believe your perfume has a genuine manufacturing or product-related defect, contact us within 7 days of delivery.

Our team may request photographs, videos, batch information, or other details to assess the issue.

If the issue is confirmed to be a genuine product defect, we may offer a replacement or another appropriate resolution.

6. Returns Due to Disliking the Fragrance

Because fragrance preference is highly subjective, we do not accept returns, exchanges, or refunds simply because you do not like the scent, fragrance profile, projection, longevity, or how the perfume smells on your skin.

Fragrances can smell differently from person to person due to individual skin chemistry, environment, temperature, and personal preference.

We therefore recommend reviewing the fragrance description, notes, and available information before placing an order.

If you are unsure about a fragrance, you may contact our team before purchasing and we will be happy to help you choose a suitable option.

7. Change of Mind

Once an order has been processed or shipped, we generally cannot accept cancellations or returns simply because you have changed your mind.

If you need to cancel an order, please contact us as soon as possible after placing the order. We will try to accommodate the request if the order has not yet been processed or dispatched.

8. Sale, Promotional, and Special Products

Products purchased during special promotions, clearance sales, or other promotional offers may have different return or exchange conditions.

Where applicable, the specific terms of the promotion will take precedence over this general Return & Refund Policy.

9. Refunds

If your refund request is approved, we will inform you of the applicable refund process.

For eligible prepaid or bank-transfer orders, refunds may be processed through the applicable payment method or bank-transfer process.

For Cash on Delivery orders, where a refund is approved, we may request the necessary bank or payment details required to process the refund.

Refund processing may take approximately 4–7 working days after the return or refund has been approved and the necessary verification has been completed.

The time required for the refunded amount to appear in your account may also depend on the relevant bank or payment provider.

10. Replacement

Where a replacement is approved, Confidour will arrange the replacement according to product availability.

If the exact product is unavailable, we may offer an alternative resolution, such as an alternative product or refund, where appropriate.

11. Return Shipping

If the return is due to an error on our part, such as sending the wrong product or a verified product defect, Confidour may cover the reasonable return shipping cost.

Returns requested for reasons that are not covered by this policy may not be accepted, and any shipping costs may be the customer's responsibility.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

  • Your full name

  • Order number

  • Phone number

  • Reason for the request

  • Photos or videos showing the issue, where applicable

Our team will review your request and provide instructions if the return is approved.

Please do not send any product back before receiving confirmation and return instructions from Confidour.

13. Non-Returnable Situations

A return or refund may not be accepted in situations including, but not limited to:

  • You simply dislike the fragrance.

  • You changed your mind after receiving the product.

  • You ordered the wrong fragrance yourself.

  • The product has been substantially used.

  • The product has been refilled, altered, or tampered with.

  • The product was damaged after delivery due to customer handling.

  • The return request is made after the applicable return period.

  • The product was purchased under a promotion with specific non-returnable conditions.

14. Our Commitment

At Confidour, we take product quality and customer satisfaction seriously.

If you experience a genuine issue with your order, please contact us rather than sending the product back without authorization. Our team will review the situation and do its best to provide a fair and appropriate solution.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with an order, please contact us:

Website: Confidour.com
Email: Confidour@gmail.com
WhatsApp: 0306 3468388

Last Updated: August 31, 2026