Terms of service

Terms of Service

Last Updated: August 31, 2026

Welcome to Confidour.com. These Terms of Service ("Terms") govern your access to and use of the Confidour website, products, and services.

By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Confidour

Confidour is an online fragrance brand offering perfumes and fragrance products through Confidour.com.

Our products, descriptions, images, names, and marketing materials are provided to help customers understand the characteristics and fragrance profiles of the products we offer.

2. Fragrance and Brand Disclaimer

Certain fragrance descriptions, comparisons, references, or scent-profile information on our website may be used to help customers understand the general character, style, or fragrance family of a product.

Unless expressly stated otherwise, Confidour is not affiliated with, sponsored by, endorsed by, or associated with any third-party designer, luxury, fashion, or fragrance brand referenced on our website.

Any third-party brand names, trademarks, logos, or other intellectual property belong to their respective owners.

References to third-party brands, where used, are intended only for identification, comparison, informational, or descriptive purposes and do not imply an official relationship with those brands.

Confidour products are independently offered by Confidour and should not be represented as genuine products manufactured, sponsored, or authorized by third-party brands unless expressly stated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, images, prices, and other information displayed on our website are accurate and up to date.

However:

Fragrance perception can vary from person to person.
Product colors and packaging may appear slightly different depending on your device or screen.
Fragrance performance, including longevity and projection, may vary depending on skin type, temperature, environment, application, and other factors.
Fragrance descriptions and notes are provided as general guidance and may not perfectly represent how a fragrance smells to every individual.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

4. Product Availability

Products displayed on Confidour.com are subject to availability.

We reserve the right to:

Limit quantities of products available for purchase.
Discontinue products.
Change product prices.
Correct pricing or product-information errors.
Cancel an order where a product is unavailable or information was incorrectly displayed.

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with our Refund Policy.

5. Prices and Payments

All product prices displayed on Confidour.com are shown in the applicable currency displayed on the website.

We currently offer payment options including:

Cash on Delivery (COD)
Bank Transfer

For bank-transfer orders, the order may require payment verification before processing.

We reserve the right to change prices, promotions, discounts, and payment options at any time.

6. Orders and Order Confirmation

When you place an order through Confidour.com, you are making a request to purchase the selected products.

After receiving your order, we may contact you through phone, WhatsApp, email, or other available communication methods to verify or confirm the order.

An order may be cancelled or declined in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspicious or fraudulent activity
Incorrect customer information
Repeated failed delivery attempts
Other circumstances that prevent us from reasonably fulfilling the order

For Cash on Delivery orders, we may contact you before dispatch to confirm your order.

7. Customer Information

When placing an order, you agree to provide accurate and complete information, including where applicable:

Full name
Phone number
Email address
Delivery address
Payment information or payment confirmation

You are responsible for ensuring that the information provided to us is correct.

Confidour is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or through our customer-support channels.

Delivery times may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Operational disruptions
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

Once an order has been handed over to a courier or delivery partner, delivery timing may depend on that third-party provider.

For more information, please refer to our Shipping Policy.

9. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Because fragrance preferences are subjective, we generally do not accept returns or refunds solely because a customer does not like the scent, fragrance profile, projection, or longevity of a perfume.

Eligible issues such as receiving an incorrect, damaged, or defective product may be reviewed according to our Return & Refund Policy.

10. Intellectual Property

All content available on Confidour.com, including but not limited to:

Logos
Brand names
Product images
Original photographs
Website design
Graphics
Text
Product descriptions
Videos
Marketing materials

may be owned by or licensed to Confidour and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

11. Prohibited Use

You agree not to use Confidour.com for any unlawful or unauthorized purpose.

You must not:

Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Use automated systems to scrape or collect website content without permission.
Submit false or misleading information.
Use our website to engage in fraudulent activity.
Copy or reproduce our website content for commercial purposes without authorization.
Introduce malicious software, viruses, or harmful code.
Attempt to disrupt our website or services.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

12. Promotions and Discounts

From time to time, Confidour may offer promotional codes, discounts, bundles, or other special offers.

Promotions may have specific terms, including:

Expiry dates
Minimum order requirements
Product exclusions
One-time-use restrictions
Customer or order limits

Promotional offers cannot necessarily be combined unless expressly stated.

Confidour reserves the right to modify or cancel a promotion where necessary.

13. Third-Party Services

Our website may use third-party services and technologies, including Shopify, payment or banking services, analytics platforms, advertising platforms, communication services, and delivery partners.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

Confidour is not responsible for the independent policies or practices of third-party service providers.

14. Website Availability

We aim to keep Confidour.com available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from technical problems
Completely secure
Free from viruses or other harmful components

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational purposes.

15. Limitation of Liability

To the extent permitted by applicable law, Confidour will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

Confidour will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government actions, strikes, transportation disruptions, internet or technology failures, courier disruptions, public emergencies, or other unforeseen events.

17. Privacy

Your use of Confidour.com is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page. Your continued use of Confidour.com after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory rights or protections available to customers under applicable law.

Any disputes arising in connection with these Terms or your use of Confidour.com shall be subject to the jurisdiction of the appropriate courts or authorities as determined under applicable law.

20. Contact Us

If you have any questions about these Terms of Service, please contact us:

Website: Confidour.com
Email: Confidour@gmail.com